Privacy Policy
Last updated: 14 October 2026
At Alice Catherine Jewellery, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase jewellery, enquire about a bespoke commission or subscribe to our mailing list.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Alice Catherine Jewellery is an independent jewellery business based in the Outer Hebrides, Scotland.
For the purposes of UK data protection law, the data controller is Alice Catherine Jenkins, trading as Alice Catherine Jewellery.
Business name: Alice Catherine Jewellery
Business address: 19 North Beach, Stornoway, Isle of Lewis, HS1 2XQ
Email: info@alicecatherinejewellery.co.uk
Website: alicecatherinejewellery.co.uk
If you have any questions about how we handle your personal information, please contact us using the details above.
2. Information We Collect
When you interact with our website or business, we may collect the following information:
Personal details: Your name, email address, telephone number, billing address and delivery address.
Order information: Details of jewellery purchased, ring sizes, personalisation requests, bespoke commission requirements and order history.
Payment information: Information required to process your payment securely through Stripe. We do not directly store your full payment card details.
Communications: Information you provide when contacting us by email, website forms or social media.
Marketing preferences: Your email address, subscription status and preferences if you join our mailing list.
Website usage information: Information such as your IP address, browser type, device information, pages visited and interactions with our website, where collected through analytics and tracking technologies.
We collect information directly from you and, where applicable, through our website platform and third-party service providers.
3. How We Use Your Information
We use your personal information to:
Process, prepare and deliver jewellery orders.
Communicate with you about purchases, commissions and enquiries.
Create bespoke and personalised jewellery.
Arrange payments, refunds and returns.
Provide customer service and aftercare.
Send newsletters, collection launches and promotional emails where permitted.
Understand how visitors use our website and improve their experience.
Measure the effectiveness of our marketing and advertising.
Maintain accurate business and financial records.
Comply with legal obligations and protect our business against fraud.
We only use your personal information where we have an appropriate lawful basis for doing so.
4. Our Legal Basis for Processing Your Information
Under UK GDPR, we rely on the following lawful bases:
Contract: To process purchases, fulfil orders, create commissioned jewellery and respond to requests relating to a potential purchase or commission.
Legal obligation: To maintain financial records and meet applicable tax, accounting and consumer protection requirements.
Legitimate interests: To provide customer support, manage our business, improve our services, maintain website security and prevent fraud, where those interests are not overridden by your rights and freedoms.
Consent: Where required, to send marketing communications and use non-essential cookies and advertising or tracking technologies.
You can withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
5. Email Marketing
If you subscribe to our mailing list, we may send you emails about new jewellery collections, product launches, studio updates, special events and other news from Alice Catherine Jewellery.
We use Squarespace Email Campaigns to manage and send our marketing emails.
Squarespace may process your email address, subscription preferences and information about your interactions with our emails, such as links clicked, to help us understand how our campaigns perform.
We send marketing emails where we have your consent or another lawful permission to do so.
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting info@alicecatherinejewellery.co.uk.
Unsubscribing from marketing emails will not prevent us from contacting you about an existing order or commission.
6. Payments and Orders
We use Stripe to securely process payments made through our website.
When you place an order, Stripe processes the payment information necessary to complete your transaction, including payment card details and relevant billing information.
Alice Catherine Jewellery does not directly store your full payment card details.
Stripe may also process information for payment security, fraud prevention and compliance with financial regulations.
You can read Stripe's Privacy Policy at:
7. Delivery and International Orders
We use Royal Mail and DHL to deliver customer orders within the UK and internationally.
To arrange delivery, we share the necessary information with the relevant delivery provider, including your name, delivery address and, where required, your email address and telephone number.
For international orders, delivery information may also be shared with overseas delivery partners and customs authorities where necessary to fulfil your order and comply with customs requirements.
Royal Mail and DHL handle personal information in accordance with their respective privacy policies.
8. Website Hosting, Analytics and Cookies
Our website is hosted by Squarespace.
Squarespace processes certain information to operate our website, support online shopping and provide website analytics.
We use cookies and similar technologies for purposes including:
Essential functionality: Enabling our website, shopping basket, checkout and security features to work.
Analytics: Understanding how visitors find and use our website.
Advertising and marketing: Measuring advertising performance and, where applicable, showing relevant advertising.
Some cookies are essential to the operation of our website. Other cookies and tracking technologies are used only where permitted by law, including obtaining consent where required.
You can manage or change your cookie preferences at any time by selecting the "Cookie Preferences" link at the bottom of our website.
For more information about the cookies used by Squarespace, please visit https://www.squarespace.com/cookie-policy.
9. Sharing Your Information
We do not sell your personal information.
We share information only where reasonably necessary to operate our business, provide services or meet legal obligations.
This may include:
Squarespace: Website hosting, online shopping functionality, analytics and email marketing.
Stripe: Secure payment processing, refunds and fraud prevention.
Royal Mail and DHL: Shipping, tracking and delivery of customer orders, including international shipments.
Analytics and advertising providers: Website performance measurement and advertising, subject to applicable consent requirements.
Professional service providers: Accountants, IT support and other providers assisting with our business operations.
Public authorities: Where disclosure is required by law, including tax or customs authorities.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that it is handled securely.
10. International Data Transfers
Some of the third-party services we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure appropriate protection in accordance with applicable UK data protection law.
These may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards, where required.
You can contact us for further information about the safeguards relevant to your personal information.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including meeting legal, accounting and tax requirements.
Order and transaction records: Retained for the period required by applicable tax and accounting legislation, generally at least five years after the relevant tax return deadline for UK self-employment records.
Commission enquiries and customer communications: Retained for as long as reasonably necessary to manage enquiries, provide aftercare or resolve disputes.
Marketing information: Retained while you remain subscribed, or until it is no longer required. We may retain limited suppression information to respect unsubscribe requests.
Website analytics information: Retained in accordance with the settings and retention periods of the relevant analytics providers.
When information is no longer needed, we securely delete or anonymise it.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request that we restrict how your information is processed.
Object to certain uses of your information.
Request transfer of your information to another provider, where applicable.
Withdraw consent where we rely on consent.
You have the right to object to the use of your personal information for direct marketing at any time.
To exercise your rights, please contact info@alicecatherinejewellery.co.uk.
We will respond to requests within the time limits required by applicable data protection law, normally within one calendar month.
Some rights are subject to legal exceptions, including circumstances where we must retain information to comply with the law.
13. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
We use reputable third-party service providers and limit access to customer information to those who need it for legitimate business purposes.
Although we take steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
14. Children's Privacy
Our website is intended for customers purchasing or enquiring about jewellery and is not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe a child has provided us with personal information inappropriately, please contact us.
15. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements.
Any changes will be published on this page, together with the updated revision date.
17. Contact Us
For questions about this Privacy Policy or your personal information, please contact:
Alice Catherine Jewellery
Email: info@alicecatherinejewellery.co.uk
Address: 19 North Beach, Isle of Lewis, HS1 2XQ